Privacy Policy
Quality Bearings Online Limited (referred to as “we”, “us” or “our” in this Privacy Policy) is the data controller of any personal data we collect about you when you interact with us, for example, when you use this website (www.qualitybearingsonline.com) or place an order with us.
This Privacy Policy tells you about how and why we collect and use the personal data which you provide to us or which we collect about you. We are committed to protecting your personal information and respecting your privacy in accordance with applicable laws.
We want you to be fully informed about how we use your data, how we keep it secure and your rights. We trust this Privacy Policy will answer any questions you have, but if not, please get in touch with us using the contact details provided at the end of this Privacy Policy.
We may need to update this Privacy Policy from time to time by updating this page. We will notify you of any significant changes, but would encourage you to come back and review it from time to time.
Ensuring The Lawful Use Of Your Data
We will only use your personal data where we have a lawful basis to use it. We will usually only use your data where it is necessary for us to perform our contract with you (for example, to fulfil an order you have placed with us), or in a way which might reasonably be expected as part of running our business and which does not materially impact your interests, rights or freedoms. For example, we might use your personal data to allow us to improve our website or to ask you for feedback in relation to our products. Please contact us using the details below if you would like further information about this.
We may sometimes need to use data to comply with our legal obligations (for example, to pass on details of people who are involved in fraud).
In some cases, we will ask for your consent to use your data, for example, where you agree to receive marketing from us.
Further details of how we will use your personal information are provided below.
What Information we Collect From You and How We Use It
The information we collect about you and how we will use it, depends on how you interact with us. The table below provides some examples of the information we collect about you and how we will use it.
| The Personal Data we Collect From You | How We Use It | Lawful Basis |
|---|---|---|
| We will collect the personal data needed to identify you such as your name and company name (where applicable). We will also collect your contact details, such as your email address, telephone number, job title (where applicable), address, postal code, marketing preferences and demographics. | Where you are our customer, to enter into a business relationship with you to fulfil your orders and to contact you about them where necessary. | To enter into and fulfil our contract with you/legitimate business purposes. |
| Where you are our supplier, to communicate and conduct business with you. | For legitimate business purposes. | |
| To send you marketing communications about our products, special offers or other information which we think you may find interesting. | Where you consent. | |
| To ask you to participate in market research and provide feedback or complete questionnaires about our products and business. | For legitimate business purposes. | |
| Internal record keeping. | Legal obligation/legitimate business purposes. | |
| If you raise an enquiry or complaint with us. | For legitimate business purposes. | |
| Fraud prevention and detection. | Legal obligation/legitimate business purposes. | |
| Payment details and details of your transactions. | Fraud prevention and detection. | Legal obligation/legitimate business purposes. |
| To assist you with any queries you have about current and previous orders/payments. | To fulfil our contract with you/legitimate business purposes. | |
| Information you provide to us when you contact us by telephone, email, post or social media. | Provide you with the information, support and/or customer service you have requested. | For legitimate business purposes. |
| Calls may be recorded to train our employees and be utilised for market research purposes. | For legitimate business purposes. |
You do not have to give us any of the personal data set out above but, if you do not provide us with certain information, we may not be able to provide you with the services you have requested from us, deal with your query or process your job application.
Sharing Your Data
We share your personal data with trusted third parties to allow us to achieve the purposes set out above. When we do share your data with these third parties we have written contracts in place with them which require them to only use your data for the purpose we specify to them and that your privacy is secure and respected.
These trusted third parties include the following:
- • The service provider who manages our marketing campaigns on our behalf, such as our email marketing provider DotDigital.
- • IT service providers, such as our CRM system provider; and
- • Fresh Relevance, our Web Personalization provider.
We may also share your personal data:
- • In connection with a business transition (such as a merger, acquisition by another company, or a sale of all of or portion of our assets). In these circumstances, we may need to share your personal data with a prospective buyer and external professional advisors such as accountants, insurers, lawyers or financial institutions.
- • Where we have a duty or a legal obligation to do so, such as with the police, administrative authorities, other enforcement, regulatory or Government bodies, or in order to enforce or apply our terms and conditions or any other agreements which we enter into with you.
How Long Will We Keep Your Personal Data
We will only keep your personal data for as long as we need to for the reason we collected it, as set out in this Privacy Policy. For example, for as long as needed to allow us to fulfil your orders or to provide any support you have requested.
We may also keep hold of some of your personal data to deal with legal claims or if we are required to do so for legal purposes, for example, to meet our legal or regulatory requirements or to prevent fraud and abuse.
We generally retain the personal data we hold about our customers for seven years for these purposes.
International Transfers
Some of our service providers are located in countries outside of the UK and EU.
As a result, it may be necessary for the personal data that we collect from you to be transferred to or accessed from outside the UK and EU.
If we do this, we have procedures in place to ensure your data receives the necessary protections. Any transfer of your personal data will follow applicable laws and we will treat the information according to the principles set out in this Privacy Policy.
If you would like further information, please get in touch with us using the contact details provided at the end of this Privacy Policy.
How Can I Unsubscribe From Marketing Communications?
You can unsubscribe from our marketing communications by contacting us at any time using the details provided at the end of this Privacy Policy or using the unsubscribe button at the end of the email
Your Rights
You have the following rights in relation to the personal information we hold about you, to request:
- • Access to the personal data we hold about you (commonly known as a "data subject access request") including a copy of it.
- • The correction of the personal information that we hold about you if it is incomplete or inaccurate.
- • The deletion or removal of personal data we hold about you where there is no good reason for us continuing to process it or where you have exercised your right to object to processing (see below).
- • For our processing of your personal information to be restricted in certain circumstances, for example if you want to establish its accuracy or the reason for processing it.
- • To obtain a copy of the personal information you’ve provided us with and to reuse it elsewhere or to ask us to transfer it to a third party of your choice; and
- • To withdraw any consent you have provided to our use of your personal data. Where you withdraw consent we will stop using your data for the specific purpose, unless we have an alternative legal basis to use it.
We may ask you for proof of your identity before dealing with your request, as a security measure to protect your data.
Right To Object
Where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop processing it and we must do so unless we believe we have an overriding legitimate reason to continue processing your personal data or we need to process it for the establishment, exercise or defense of legal claims.
If you are dissatisfied with how we have handled your personal data, you have the right to make a complaint to your data protection regulator and we will work with them to resolve it. In the UK, this is the Information Commissioner's Office (ICO). You can make a complaint to the ICO by calling their helpline on 0303 123 1113 or on their website at www.ico.org.uk/concerns. We would, however, appreciate the chance to deal with your concerns before you approach the ICO or, (if you’re based outside of the UK, your data protection regulator), so please do contact us in the first instance.
Contacting Us
If you have any queries, comments or requests regarding this Privacy Policy, you have a complaint or you would like to exercise any of your rights set out above, you can contact us in the following ways:
- • By email at customerservice@qualitybearingsonline.com.
- • By post at
Unit 2/3 Gelderd Park,
98 Gelderd Road
Leeds
West Yorkshire
LS12 6HJ - • By phone at +44 113 323 7793.
This Privacy Policy was last updated on 22/05/2020.
Cookies Policy
Quality Bearings Online Limited (referred to as “we”, “us” or “our” in this Cookies Policy) use cookies to provide you with a good experience when you browse our website at www.qualitybearingsonline.com.
Our Privacy Policy at www.qualitybearingsonline.com/privacy-policy/ provides further information about how we protect and use your personal data when using our website. You should read the Privacy Policy alongside this Cookie Policy.
What Are Cookies?
A cookie is a small file which is downloaded on to the devices you use to access our website, such as your computer, tablet or smartphone. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, the website name and some numbers. Cookies are sent back to the website from your browser each time you re-visit it, enabling the website to retrieve and read the information held to “remember” you and /or your devices. A cookie cannot read data off your hard drive or read cookie files created by other websites. Information stored in cookies may be encrypted.
More information on cookies and their use can be found at www.aboutcookies.org or www.allaboutcookies.org.
What Cookies Do We Set?
Cookies are used on our website by us to assess and improve the performance of our website, our services, our marketing activities and the information we provide. Additionally, they are used on our website to provide you a personalised and tailored experience. The table below sets out which cookies are used by us. Within the table below, of the cookies except for Necessary Cookies are not set on your device without your consent.
The cookies in the table below are Necessary Cookies. These cookies help make the website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function without these cookies.
| Name of Cookie | Expires | Purpose |
|---|---|---|
| CookieConsent | 1 year |
Stores the user's cookie consent state for the current domain. Only applies to Ireland(adequate), Adequate country under GDPR (EU) |
| cookies.js | Session |
Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be present again upon re-entry. |
| rc::a |
Persistent (These are Local Stored cookies on your device, expiry date issued by the webserver) |
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of the website. |
| rc::c |
Session |
This cookie is used to distinguish between human and bots. |
| SHOP_SESSION_TOKEN | 6 Days |
Necessary for the shopping cart functionality on the website. |
| Test_cookie |
1 Day |
Used to check if the user’s browser supports cookies. |
| XSRF-TOKEN | Sessions |
Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. |
| Shopper-Pref | 6 Days |
This is used to store Shopper Preferences such as Currency. This is considered an “essential cookie”, meaning it is necessary to provide a seamless service in the electronic communication while browsing the website. This type of cookie cannot be blocked. |
The cookies in this section below are Preference Cookies. These cookies enable the website to remember information that changes the way the website behaves or looks, for example – like your preferred language or region that you are in.
| Name of Cookie | Expires | Purpose |
|---|---|---|
| feefo.translations |
Persistent (These are Local Stored cookies on your device, expiry date issued by the webserver) |
Used in context with the language setting on the website. Facilitates the translation into the preferred language of the visitor. |
| feefo.translationsUpdateAt |
Persistent (These are Local Stored cookies on your device, expiry date issued by the webserver) |
Cookie determines the preferred language and country-setting of the visitor – This allows the website to show content most relevant to that region and language. |
The cookies in this section below are Statistic Cookies. These are used to help us understand how visitors interact with the website by collecting and reporting information anonymously.
| Name of Cookie | Expires | Purpose |
|---|---|---|
| _ga | 2 Years |
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| _gat | 1 Day |
Used by Google Analytics to throttle request rate. |
| _gid | 1 Day |
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| _hjAbsoluteSessionInProgress | 1 Day |
This cookie is used to count how many times a website has been visited by different visitors. This is done by assigning the visitor an ID, so the visitor does not get registered twice. |
| _hjFirstSeen | 1 Day |
This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. |
| _hjid | 1 Year |
Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. |
| _hjid |
Persistent (These are Local Stored cookies on your device, expiry date issued by the webserver) |
Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. |
| _hjIncludedInPageviewSample | 1 Day |
Used to detect whether the user navigation and interactions are included in the website’s data analytics. |
| _hjTLDTest | Session |
Registers statistical data on users’ behaviour on the website. Used for internal analytics. |
| fornax_anonymousId | 2 Years |
Registers statistical data on users’ behaviour on the website. Used for internal analytics. |
| History.store | Session |
Contains an visitors ID – This is used to track visitors’ navigation and interaction on the website for internal website-optimization. |
| STORE_VISITOR | 1 Day |
Sets an ID for the visitor. This serves to count the number of specific visitors on the website. |
| lastVisitedCategory | Session |
This is a session cookie that is used to provide navigation breadcrumbs for the user. As products can be in multiple categories, the cookie will track the last visited category to provide the breadcrumb trail that the customer took rather than provide irrelevant breadcrumbs. This cookie does not contain any privileged or sensitive information. |
| _hjSession_# | 1 Day |
Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. |
| _hjSessionUser_# | 1 Year |
Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. |
The cookies in this section below are Marketing Cookies. These are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
| Name of Cookie | Expires | Purpose |
|---|---|---|
| _gcl_au | 3 Months |
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. |
| ads/ga-audiences | Session |
Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. |
| feefoUserId |
Persistent (These are Local Stored cookies on your device, expiry date issued by the webserver) |
Used in context with SEO and conversion optimization. Gathers any user reports or behavioural data into reports. This service is provided by a third-party analysis service. |
| IDE | 1 Year |
Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. |
| NID | 6 Months |
Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. |
| pagead/1p-user-list/# |
Session |
Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. |
| tms_VisitorID |
Persistent (These are Local Stored cookies on your device, expiry date issued by the webserver) |
This cookie is used to identify each shopper and attributes site interactions to them. The cookie is set to expire after Weeks, which is extended each time the shopper visits the site. If they don't return to the site within that period, the cookie will be automatically deleted. |
| tms_VisitorID | 559 Days |
This cookie is used to identify each shopper and attributes site interactions to them. The cookie is set to expire after 80 Weeks, which is extended each time the shopper visits the site. If they don't return to the site within that period, the cookie will be automatically deleted. |
| tms_wsip |
Persistent (These are Local Stored cookies on your device, expiry date issued by the webserver) |
This is a housekeeping cookie set to expire after 30 minutes and works in conjunction with the tms_VisitorID cookie to capture shopper activity. |
| tms_wsip | 1 Day |
This is a housekeeping cookie set to expire after 30 minutes and works in conjunction with the tms_VisitorID cookie to capture shopper activity. |
| pagead/landing | Session |
Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. |
How Can I Manage Cookies?
We will not set any cookies on your device, except Necessary Cookies, without your consent. You can consent to or reject our use of cookies through our cookies banner.
You may also refuse to accept cookies by adjusting the settings on your browser. This allows you to block the setting of all or some cookies. However, if you select this setting to block all cookies (including Necessary Cookies), you may be unable to access certain parts or functions of our website.
If you wish to restrict or block the use of cookies from our website or others, the Help function within your browser will guide you through the process. The website www.aboutcookies.org also contains additional detailed guidance on how to do this on a wide variety of browsers.
Changes To This Cookies Policy
This Cookies Policy was last updated in June 2022.
We reserve the right to update and change this Cookies Policy from time to time in order to reflect any new legal requirements or any changes to the way in which we use cookies, by publishing the updated Cookies Policy either on our website or in some other way. The changes will take effect as soon as they are published.